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Purchase instructions
Please check our service arrangements and after-sales service
Delivery Method
Mail from Hong Kong will be delivered by SF Express within 5 working days after shipment.
The average production time for general styles is about 7-14 days
For international orders, please contact us at 92012548 to find out if delivery to your location is possible.
If the delivery is unsuccessful twice, customers should contact our store to make delivery arrangements. However, the customer may be responsible for additional delivery fees.
If you need urgent orders, please contact us.
Return policy
Within 7 days of receipt by mail
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Replace the same product: Return the product to be replaced by mail along with the receipt, packaging and accessories.
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Substitution of other styles: Customers must make up the price difference (if any) of the product, and return the product to be replaced by post along with the receipt, packaging and accessories
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If there is any quality problem with the product,If there is any problem, our company will recall the product* and provide a full refund. No refunds will be given under other circumstances. Quality issues covered by this clause:
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If the product is smeared or has defects visible to the naked eye, it will be fully refunded or replaced free of charge.
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If there is any discrepancy with the product description, a full refund or free replacement will be provided.
All products can only be exchanged once
After-sales service
Jewelry purchased from VIORA can enjoy the following after-sales services
Free maintenance once within one year, and subsequent charges will be quoted separately. include:
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Change ring size
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ring engraving
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The diamond falls off
Due to different styles, free service may not be provided for some products. Some styles provide free engraving service. The engraving service is for customized products and is non-returnable.
In case of special circumstances, please contact us.
Payment methods
This website supports
Paypal
Visa / MasterCard / AMEX / China Union Pay
Alipay (Hong Kong)
FPS (Contact Us)
Bank transfer (Contact us)
Remittance (Contact Us)
Please read our terms and conditions for details
