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Welcome to VIORA.com or any website associated with it. VIORA.com, referred to as "VIORA," "we," "our," or "us," provides services to you, subject to specific terms and conditions outlined in the General Terms and Conditions of Sale ("Terms") and additional customer service pages that improve your shopping experience. Please carefully read these Terms before using the Site or any VIORA services. By doing so, you acknowledge and agree to follow these Terms and applicable laws and regulations. You also confirm that any products purchased from VIORA will be used legally and in compliance with applicable export controls and sanctions rules. If you don't agree with these Terms, please refrain from using the Site. It's essential to note that we aren't responsible or liable for your reliance on any tax-estimation tool on VIORA's site. When purchasing VIORA products, you recognize that payment will be processed by approved payment processors and that delivery will be handled by approved carriers.

 

Ownership; Feedback and Copyright:

WYHK Limited operates this website. Any design or content found on the website, such as text, graphics, logos, icons, images, artwork, audio and video clips, and software is the property of VIORA and is protected by both Hong Kong and international laws, unless stated otherwise.

 

If you provide VIORA with any feedback, comments, or suggestions related to the Site, you acknowledge that all rights, including intellectual property rights, shall belong exclusively to VIORA. Additionally, any feedback provided shall be treated as confidential information. You hereby transfer and assign to VIORA all of your intellectual property rights in such feedback, and waive any moral rights you may have. It should be understood that VIORA may use such feedback at its sole discretion and is not obliged to utilize it in any way.

 

VIORA appreciates any feedback from customers regarding the Site and products offered, but such feedback must not be illegal, obscene, threatening, defamatory, invasive of privacy, infringing upon intellectual property rights, or otherwise harmful or objectionable towards third parties. Feedback cannot contain viruses, political campaigns, commercial solicitation, chain letters, mass mailings, or "spam" of any sort. You cannot use a false email address, impersonate another individual, or deceive us about the origins of any feedback.

 

Moreover, violating VIORA's intellectual property rights, including the Marks mentioned below, may lead to repercussions such as suspension, liability for damages, injunctive relief, and potentially legal action.

 

Trademarks:

All Marks indicated on the Site, including the Site itself, are property of WYHK Limited, and are protected under international and Hong Kong laws. These Marks include VIORA, VIORA.com, VIORA DIAMOND, and other graphics, logos, headers, icons, scripts, and service names. Other trademarks may be the sole property of their respective owners.

 

Use of VIORA's Marks in connection with any product or service that is not affiliated with VIORA is strictly prohibited and could lead to confusion or discredit of VIORA. Furthermore, the use of VIORA's Marks without the express written permission of VIORA or the trademark or service mark owner is prohibited. This includes the use of the names "VIORA.com," "VIORA" or “VIORA JEWELLERY” and the logos of VIORA, which may not be used as a "hot" link to any other website without the prior written consent of VIORA.

 

To clarify, the Site and its content are solely for personal use and any commercial use, reproduction, distribution, modification, creation of derivative works, or exploitation of the Site is not allowed.

 

You are prohibited from: (a) using, modifying, creating derivative works, reproducing, distributing, displaying or disclosing the content for commercial purposes, or any public display, performance, sale or rental, (b) decompiling, reverse engineering, or disassembling the content, (c) removing any copyright, trademark registration, or other proprietary notices from the content, (d) disrupting servers or networks connected to the Site, (e) using any automated system to access the Site or extract content or data from it and (f) interfering with security-related features or features that restrict use, copying or access to any content of the Site.

 

Do not use the Site in a way that could cause harm to its operation or content.

 

VIORA may modify these Terms at any time without prior notice, and your continued use of the Site after modifications constitute your acceptance of the new Terms. VIORA may terminate your access to the Site and the service, with or without notice.

 

Hong Kong Special Administrative Region law governs these Terms, and any disputes will be resolved in its courts. These Terms supersede all prior agreements between you and VIORA.

 

In order to place an order, you may need to create an account with us ("Your Account") or use your Facebook or Google accounts. Creating an account requires you to provide certain personal information, which is not mandatory, but if you do provide personal information, you confirm that all information and details provided by you are true, accurate, and up to date.

 

Additionally, when you create an account, we may provide you with passwords or other means to access and secure your account. You are responsible for maintaining the confidentiality of your account and restricting access to your computer. If you are under 18, you must have the involvement of a parent or guardian to use VIORA.com.

 

VIORA reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its discretion. If VIORA suspects any fraudulent activity from your account, we reserve the right to refuse you access to your account or delete it altogether.

 

Please note that completing the online checkout process does not guarantee acceptance of your offer to purchase products or services from us. We reserve the right to decline an order for any reason before dispatching the product(s), including for legal or regulatory reasons or due to availability or stock.

 

If we are unable to supply you with the product or service you ordered, we will inform you in writing (via email or instant messenger) and refund your payment in full as soon as reasonably possible, but no later than 90 days after receipt of your payment.

 

Delivery charges, timescales, and carriers will vary depending on the type of product(s) ordered and the delivery address. Some products and services may be subject to alternative delivery charges, restrictions, and/or timescales. If the customer is not present at the address during the allotted delivery time or if the customer refuses to accept the products, we reserve the right to deduct the cost of returning the products to VIORA from the customer's refund for the order.

 

Please note that all risk in the products you order, such as loss or damage, passes to you once they are delivered to the delivery address specified in your order.

 

Please note that there may be circumstances beyond our control, such as material shortages, import delays, or unexpectedly high demand, which could delay or prevent the supply of your ordered product(s) or service(s). While we will keep you informed of any such delays, we cannot be held liable for them to the maximum extent permitted by law. However, please be aware that this does not affect any statutory right that may be afforded to you.

 

If you wish to cancel your order or request a refund, you may have rights under Hong Kong or international law, and we will not interfere with those rights under these Terms.

 

Upon delivery, please make sure to check all products received against your order to ensure that they are undamaged and correctly supplied. If you find any damage or errors, please inform us immediately and return the products as soon as possible.

 

The Site allows you to submit, share, and publish your User Submissions. Please keep in mind that we cannot guarantee the confidentiality of any User Submissions, regardless of whether they are published or not. Ultimately, it is your responsibility to ensure the content you submit is appropriate and does not infringe on any laws or regulations. We retain the right to remove any content, including User Submissions, from the Site at any given time, without notification.

 

Product Descriptions

We make every effort to display product listings and descriptions on our Site as accurately as possible. However, colors and other details may appear differently on your computer monitor than they do in person, and we cannot guarantee the accuracy of any product descriptions or other content. If we determine that a product has been priced incorrectly, we reserve the right to refuse sale of that item. If an error is discovered after payment has been processed, we will cancel the sale and provide a full refund.

 

The Site may contain links to third-party websites, but we cannot guarantee the content or accuracy of these websites or that they will remain unchanged. Please note that the inclusion of a link on our Site does not indicate our endorsement of that website. If you choose to access other websites using our links, you do so at your own risk.

 

Nothing in these Terms will limit or exclude any liability that cannot be limited or excluded by applicable law. This includes your statutory rights, which are not affected by these Terms.

 

All materials and information provided by VIORA on the Site are offered on an "as is" and "as available" basis, without any express or implied warranties. Your use of the Site is at your own risk, and VIORA accepts no responsibility or liability for the accuracy or reliability of any information, content, materials, or products on the Site. VIORA cannot guarantee that the tax-estimation tool on its Site will ensure compliance with any legal obligations or laws or regulations.

 

Please note that we are not in the business of providing legal, financial, accounting, tax, or related advice or services, and our Site is not intended to replace professional advice. To the fullest extent permitted by applicable law, VIORA disclaims all warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose. VIORA cannot guarantee that the Site, servers, or emails sent from VIORA are free of viruses or other harmful components.

 

You must follow any advice or instructions provided by VIORA to keep products we supply to you safe, and we cannot accept liability for any damage caused by your failure to do so. In any event, we will not be liable for any consequential, indirect, special, incidental, or punitive damages or losses related to your business, including lost data, profits, revenues, or business interruption.

 

Our aggregate liability under these Terms shall not exceed the amount actually paid by you to VIORA under the purchase order in which the liability arose. The exclusions and limitations in these Terms shall apply even if VIORA was advised of or should have been aware of the possibility of losses, damages, or costs and regardless of the theory or basis of liability, including fundamental breach, negligence, misrepresentation, strict liability, or other contract or tort liability. If any remedy in these Terms fails of its essential purpose, these exclusions and limitations will still apply.

 

This disclaimer of liability applies to any damages or injury resulting from failures or performance issues, errors, omissions, interruptions, deletions, defects, delays in operation or transmission, computer viruses, acts of God, communication line failures, theft or destruction, or unauthorized access to, alteration of, or use of record, whether due to breach of contract, tortuous behavior, negligence, or any other cause of action. Additionally, you acknowledge that VIORA is not liable for any defamatory, offensive, infringing, or illegal materials or conduct, whether from you or from third parties.

 

Please note that the law in some areas may not permit limitations on warranties or damages as described above. If such a law applies to you, some or all of the above disclaimers, warranties, or exclusions may not apply, and you may have additional rights.

 

You agree to defend, indemnify, and hold VIORA and its officers, directors, shareholders, affiliates, employees, and agents harmless from any claims, actions, or demands, including reasonable legal and accounting fees, arising from your use of the Site (including your User Submissions) or your violation of these Terms.

 

Unless we agree in writing, you may not assign or subcontract any of your rights or obligations under these Terms to any third party. We may assign, transfer, delegate, or subcontract any of our rights or obligations under these Terms to any third party without restriction or your consent. To the fullest extent permitted by law, no third party shall be entitled to enforce any of these Terms.

 

These Terms and any disputes that may arise between you and VIORA are governed by the law of Hong Kong, without consideration of principles of conflict of laws. If any provision or portion of these Terms is deemed unenforceable by a court of competent jurisdiction, the provision will be limited to the extent that the court deems enforceable. If the provision is deemed wholly unenforceable, the remaining provisions of the Terms will remain in full effect. These Terms, combined with the Privacy Policy, represent the entire agreement between you and VIORA regarding your use of the Site.

 

The rights and remedies of VIORA described in these Terms are cumulative to and not exclusive of any other rights or remedies available by law, equity, statute, or other means.

 

Any relaxation or delay by VIORA in exercising any right or remedy under these Terms shall not affect its ability to subsequently exercise that right or remedy, nor shall it represent a waiver of that right or remedy. Any waiver must be in writing and agreed upon by VIORA.

 

Any disputes arising from this Agreement will be resolved through negotiation between the parties or by appropriate courts in Hong Kong.

 

VIORA reserves the right to change, modify, add, or remove portions of these Terms at any time. Please review this page regularly for updates. By accessing and using the Site, you agree to be bound by the current version of the Terms.

 

Payment Terms

VIORA offers international payment processing and order fulfillment through its Payment Gateway partner Stripe, Inc. When you place an order through the Site, Payment Gateway will process your payment, and after successful verification and authentication, will accept the transaction to purchase the products from VIORA for the sole purpose of reselling them to you. Payment Gateway acquires flash title to the products after they exit the jurisdiction of VIORA, and then resells them to you, billing the payment information you provided. All products purchased from Payment Gateway are subject to a shipment contract.

 

If you provide a credit card, Payment Gateway or PayPal will bill you after your products have been processed and dispatched for delivery. If you only receive part of your order, Payment Gateway will only bill you for the products in that parcel, shipping and handling fees, and applicable taxes and VAT. In no case will Payment Gateway bill you an amount greater than the total presented at the time of order placement.

 

The prices for products are available on the Site, but duty charges, VAT, taxes, and surcharges that may be applied by the destination country in an international order are the customer's responsibility. Applicable sales taxes will be charged based on your region. You can pay with PayPal or major credit cards, but availability may depend on your location. VIORA reserves the right to change prices and payment methods.

 

These provisions and any disputes between you and VIORA are governed by the law of Hong Kong without consideration of principles of conflict of laws. If a provision of these Terms is deemed unenforceable, it will be limited to the extent the court deems enforceable, and the remaining provisions will remain in effect.

 

By placing an order on the Site, you agree that VIORA may charge you through the payment method you have selected and any additional amounts related to the order. You must provide accurate and current information for yourself and any other applicable person, with their express consent or relevant authority. Payment processing may be facilitated by third-party tools, software or services. If your payment is not received by VIORA for any reason, you agree to promptly pay all amounts due upon request.

 

We reserve the right to modify these Terms at any time, and your continued use of the Site signifies your acceptance of the updated Terms. Any disputes will be resolved through negotiation or appropriate courts in Hong Kong. Our rights and remedies under these Terms are cumulative and non-exclusive, and any waiver must be in writing and agreed upon by VIORA.

 

The last update to these Terms was made on January 1st, 2024. WYHK Limited operates the VIORA website(s) from its offices in Hong Kong, and makes no representations regarding the appropriateness or availability of the website(s) contents in other locations. Visitors accessing any VIORA website(s) from other locations do so at their own initiative and are responsible for complying with local laws.

 

In the event of any inconsistency between different language versions of these Terms, the English language version shall prevail and be considered correct.

 

Last updated: December 11, 2023